ShutEye scores 4.8 in the App Store, but 73% of its Trustpilot reviews give one star.
We read ShutEye’s reviews in October 2026. The App Store shows 4.8 out of 5 from 350,120 ratings and Google Play 4.4 from 109,430. Trustpilot rates it 1.6 from 179 reviews, and 73% of them give one star. Across all App Store ratings only 1.6% give one star, but people who write a review lean unhappy: among the 500 newest written App Store reviews, 235 (47%) give one star and 285 (57%) give one or two. The complaints that repeat are charges during the free trial, a sleep measurement people say is not accurate, and recordings that stop or crash.
Here is how ShutEye is rated on the App Store, Google Play and Trustpilot.
The 500 newest written App Store reviews · read 20 October 2026
17 May 2025 to 17 Oct 2026; 319 of the 500 written in the 12 months before 20 October 2026. How they split by star:
How we counted: the 500 newest written US App Store reviews of ShutEye, downloaded 20 October 2026 (they run from 17 May 2025 to 17 October 2026; 319 written in the 12 months before that). Ratings without text are not included. We read every one- and two-star review and every four- and five-star review and assigned its complaints or praise by meaning; a review can count under more than one, and borderline cases were decided one by one. Apple’s totals cover all US ratings, written or not, so they differ from the newest written reviews, which lean unhappy. Quotes are word for word, trimmed to the relevant sentence. The sample is the newest written reviews, so it does not represent every user. Trustpilot figures cover all reviews published on the company page that day. ShutEye is a trademark of its owner and is not affiliated with SleepTrace.
These are the three complaints ShutEye reviewers repeat most.
Charged during the free trial, after a long setup.
153 of the 285 one- and two-star App Store reviews (54%) mention the paywall, the price, a trial, a charge, a cancellation or a refund; 94 (33%) are about the trial, a charge, cancelling or a refund.
“I wanted to try this for the 7 day free trial and on day five they charged me the annual fee of $59 plus tax.”
“Made me set the whole app up just to tell me to pay!”
“Signed up for 7 day trial, got billed the annual amount before the 7 days.”
It does not measure sleep as well as the price suggests.
67 of the 285 one- and two-star App Store reviews (24%) question the accuracy of the sleep measurement.
“Last 2 updates have been very buggy. Won’t track sleep accurately anymore”
“It doesn’t really measure sleep and isn’t worth the monthly price.”
“Now I get the most random data, bad recordings and nothing helpful.”
Recordings stop, crash or are not saved.
49 of the 285 one- and two-star App Store reviews (17%) describe a crash, a tracker that stopped, or a night without a recording.
“For several days now the app has been crashing and data is not saved. Even though it says it was, there are no recordings.”
“As of Tuesday the app keeps shutting down without recording anything at all.”
“Sometimes it doesn't record anything at all.”
This is what ShutEye reviewers like.
Sounds and stories that help you fall asleep.
Sounds, music and sleep stories come up in 16% of the 169 four- and five-star App Store reviews.
“Nothing like the rain or a bedtime story to help you fall asleep.”
Hearing what you do in your sleep.
Listening to recordings comes up in 9% of the four- and five-star App Store reviews, snoring detection in 12%.
“I used to wonder if I ever made like sounds in my sleep or snored and this app worked so great”
Our verdict on ShutEye.
ShutEye is liked for its sleep sounds and for letting people hear what happens in the night: 4.8 from 350,120 ratings in the App Store and 4.4 from 109,430 on Google Play.
The written reviews are much harsher. 73% of its Trustpilot reviews give one star, and so do 47% of the 500 newest written App Store reviews. The complaints that repeat are charges during the trial, a measurement people call inaccurate and recordings that stop.
If you want to try something else, our recommendation is SleepTrace.
SleepTrace is our own app, so weigh this section accordingly. It is a sleep tracker that uses the phone’s microphone: it records the night, estimates your sleep stages, and sorts sounds such as snoring, talking and coughing into clips you can play back. The analysis runs on the phone, and it works on iPhone and Android.
The free plan tracks every night and lets you play back three sound clips a month. Premium unlocks unlimited clips, all insights and trends for €6.99 a month after a 7-day free trial (US App Store: $6.99 a month or $39.99 a year).
What ShutEye reviewers complain about, and what SleepTrace does about it:
| Charged during the free trial | The free plan tracks every night, and the pricing page says no credit card is needed to start. Premium is €6.99 a month after a 7-day free trial (US App Store: $6.99 a month or $39.99 a year), billed and cancelled in the App Store or Google Play. |
|---|---|
| A sleep measurement that is not accurate | SleepTrace estimates awake, light, deep and REM every 30 seconds from the sound of the night. It is an estimate from a phone on the nightstand, not a lab test. The methodology page says how it works and where it is weak. |
| Recordings that stop or crash | On iPhone, SleepTrace asks you to leave the app open: the screen goes dark by itself while it tracks, and recording stops if you lock the phone or close the app. Plug the phone in. No app can promise a night never fails, and SleepTrace is new, so there are too few reviews to show how often it does. |
Where ShutEye is the better pick: it has a large library of sleep sounds and stories, which SleepTrace does not, and far more reviews behind it. SleepTrace launched in July 2026.
These are the questions people ask about ShutEye reviews.
Yes. ShutEye is a real app from ENERJOY PTE. LTD., rated 4.8 out of 5 from 350,120 ratings in the US App Store and 4.4 from 109,430 on Google Play (read 21 October 2026). Be careful with the trial, though: Trustpilot rates it 1.6 from 179 reviews, and 94 of the 285 one- and two-star App Store reviews (33%) are about a trial, a charge, a cancellation or a refund. Apple handles refunds for App Store purchases, and you cancel in your App Store subscription settings.
4.8 out of 5 from 350,120 ratings in the US App Store, 4.4 from 109,430 on Google Play and 1.6 from 179 reviews on Trustpilot. Among all App Store ratings 1.6% give one star; among the 500 newest written App Store reviews, read 20 October 2026, 235 (47%) give one star and 135 (27%) give five.
Charges, the trial and the paywall (153 of 285 one- and two-star App Store reviews, 54%), recordings that crash, stop or are not saved (49, 17%) and a sleep measurement that reviewers call inaccurate (67, 24%). Trustpilot reviewers describe the same things.
Its sleep sounds and stories (16% of the four- and five-star App Store reviews), hearing recordings of the night (9%) and insight into their habits (6%). One reviewer wrote: “Nothing like the rain or a bedtime story to help you fall asleep.” (5 stars, 30 Sep 2026).
The App Store page lists in-app purchases from $9.99 to $59.99, including a one-month plan at $9.99 and a one-year plan at $59.99 (read 21 October 2026). Offers and prices change by country and date, so check the store. A reviewer on 10 June 2026 wrote that they were charged $59 plus tax on day five of the 7-day trial.
You cancel an App Store subscription in your Apple account’s subscription settings, and a Google Play subscription in the Play Store’s subscriptions list; deleting the app does not end it. Refunds for App Store purchases go through Apple. 94 of the 285 one- and two-star App Store reviews are about the trial, a charge, cancelling or a refund, so check the date your trial ends.
SleepTrace has a free plan that tracks every night, labels snoring, talking and coughing, and costs €6.99 a month after a 7-day free trial (US App Store: $6.99 a month or $39.99 a year), on iPhone and Android. It has no library of sleep stories and launched in July 2026, so it has far fewer reviews. See the alternatives.
Read these next to compare the other apps.
SleepTrace is our app, so read this page with that in mind. Sleep Cycle, ShutEye and SnoreLab are trademarks of their owners and are not affiliated with SleepTrace. SleepTrace is a wellness app, not a medical device.